Terms of service

Terms of Service

Last Updated: July 4, 2026

Welcome to Knotty Knots and KK Avoir. By accessing our website or placing an order, you agree to be bound by these Terms of Service. Please read them carefully before making a purchase.

1. Acceptance of Terms

By using our website or purchasing our products, you agree to comply with and be bound by these Terms of Service, our Privacy Policy, Shipping Policy, and Return & Refund Policy.

If you do not agree with these terms, please do not use our website or place an order.

2. Handmade Products

Every Knotty Knots blanket and KK Avoir handbag is handcrafted and made to order.

Because each item is individually handmade:

  • Slight variations in size, texture, stitch placement, and color are normal and make each piece unique.

  • Colors may appear slightly different depending on your device or monitor settings.

  • No two handmade items will be exactly alike.

These natural variations are not considered defects.

3. Pricing

All prices are listed in U.S. Dollars (USD).

We reserve the right to change prices, discontinue products, or modify promotions at any time without prior notice.

4. Orders

We reserve the right to refuse or cancel any order for reasons including, but not limited to:

  • Product availability

  • Pricing errors

  • Suspected fraud

  • Inaccurate billing or shipping information

  • Violation of these Terms of Service

If an order is canceled after payment has been received, a full refund will be issued.

5. Production Times

All products are handmade to order. Production times vary depending on product type, order volume, holidays, and seasonal demand.

Estimated processing times are provided as a guideline and are not guaranteed.

6. Shipping

Once your order has been shipped, delivery times are determined by the shipping carrier.

Knotty Knots and KK Avoir are not responsible for delays caused by weather, carrier issues, customs, holidays, or other circumstances beyond our control.

Customers are responsible for providing an accurate shipping address. Additional shipping charges resulting from incorrect addresses may be the customer's responsibility.

7. Returns & Refunds

Because every item is custom made specifically for you, all sales are considered final unless your order arrives damaged, defective, or incorrect.

Please review our Return & Refund Policy for complete details.

8. Intellectual Property

All content on this website—including photographs, product designs, logos, graphics, text, branding, and other creative materials—is the property of Knotty Knots and KK Avoir and is protected by applicable copyright and intellectual property laws.

No content may be copied, reproduced, distributed, or used for commercial purposes without prior written permission.

9. Product Care

Customers are responsible for following the care instructions provided with each product.

Damage caused by improper use, improper cleaning, accidents, pets, or normal wear and tear is not covered under our policies.

10. Limitation of Liability

To the fullest extent permitted by law, Knotty Knots and KK Avoir shall not be liable for any indirect, incidental, special, or consequential damages arising from the use of our products or website.

Our maximum liability shall not exceed the amount paid for the purchased product.

11. Privacy

Your privacy is important to us. Any personal information collected through our website is handled in accordance with our Privacy Policy.

12. Changes to These Terms

We reserve the right to update or modify these Terms of Service at any time. Any changes become effective immediately upon posting to this website.

13. Contact Us

If you have any questions regarding these Terms of Service, please contact us through the contact information provided on our website.

Thank you for supporting Knotty Knots and KK Avoir. Every purchase supports a small business dedicated to creating beautiful, handcrafted products made with care.