Shipping Policy

Thank you for shopping with Knotty Knots and KK Avoir! Every blanket and handbag is handcrafted with care, and we appreciate your patience while we create something special just for you.

Processing Time

Because all of our products are handmade and made to order, please allow 7-14 business days for production before your order ships.

Processing times may be longer during holidays, product launches, or periods of high order volume. If there is a significant delay, we will notify you using the email address provided with your order.

Please note that processing time is separate from shipping time.

Shipping Methods

We ship orders within the United States using trusted carriers such as USPS, UPS, or FedEx, depending on the size and destination of your order.

Shipping options and rates are calculated at checkout.

Order Tracking

Once your order has shipped, you will receive a confirmation email with tracking information so you can monitor your package's delivery.

Please allow up to 24 hours for tracking information to become active after receiving your shipping confirmation.

Shipping Delays

While we work hard to ship your order on time, Knotty Knots and KK Avoir are not responsible for shipping delays caused by:

• Weather conditions
• Carrier delays
• Natural disasters
• Holidays
• Incorrect shipping information provided by the customer
• Other circumstances beyond our control

Incorrect Shipping Address

Please verify your shipping address before placing your order.

If you notice an error, contact us immediately at KnottyKnotCo@gmail.com. If your order has not yet shipped, we will do our best to update the address.

Once an order has shipped, we cannot guarantee that address changes can be made. Any additional shipping costs resulting from an incorrect address are the customer's responsibility.

Lost or Stolen Packages

Once a package has been marked as delivered by the shipping carrier, Knotty Knots and KK Avoir are not responsible for lost or stolen packages.

If you believe your package has been lost, please contact the shipping carrier first. If you need assistance, we're happy to help guide you through the claims process whenever possible.

Damaged Packages

If your order arrives damaged, please contact us within 3 days of delivery.

Include:

• Your order number
• Photos of the damaged item
• Photos of the shipping box and packaging

We will work with you to resolve the issue as quickly as possible.

International Shipping

At this time, we primarily ship within the United States. If international shipping becomes available, this policy will be updated accordingly.

Vacation & Business Closures

As a small business, every Knotty Knots blanket and KK Avoir handbag is handcrafted with care by one maker. From creating your order to packaging and shipping it, every step is handled personally to ensure the highest quality.

If I am away for vacation, attending events, or taking a scheduled business break, production and shipping will be temporarily paused. You're always welcome—and encouraged—to place your order while the shop remains open! Orders received during these periods will be added to the production queue and will begin processing as soon as I return.

Whenever possible, any planned closures or extended processing times will be announced on our website and social media before they begin.

Thank you for your patience, understanding, and continued support of my small business. Your support allows me to continue creating handmade products with the attention and care they deserve.

Questions?

If you have any questions regarding shipping or your order, please contact:

Alexandria Caldwell
Email: KnottyKnotCo@gmail.com

Thank you for supporting Knotty Knots and KK Avoir. We truly appreciate your business and the opportunity to create something handmade just for you.